50 Stars Casino is a high-quality gambling site that offers a combination of the latest games and old favorites. It also has good promo offers and helpful customer service.
Promotions and bonuses
The promotions and bonuses on this site compare quite well against those found on other online casinos. Players here can receive a generous €600 welcome bonus. They can also avail of a small cashback deal that extends over six months, and obtain bonuses for recruiting their friends to play at 50 Stars, as well. New bonuses are frequently offered, so players are advised to keep up to date of new offers. A comp points system is also in place. For many players, €1000 must be spent in order to get €1 back. However, for members of the VIP club, racking up comp points and getting money back for them will be easier. Speaking of the VIP club, it has three levels. The top level offers a conversion rate of 75/1, faster financial processing, and bonuses on all a player’s deposits.
This casino offers an impressive range of games. You can find table games, card games, and video poker here. Arcade games and a broad range of slots varieties are also available. Video poker fans—particularly experienced ones who relish complexity—might want to try out the 25-line Aces & Faces game.
Safety and security
This site bills itself as being completely safe for users, though such an assertion might be a slight exaggeration, since even sophisticated security systems might still be penetrated by intelligent, persistent hackers. The site also claims to be free of adware.
Nowadays, a casino is expected to have more than just interesting games and attractive promos. It must also have capable, convenient and courteous customer service available to deal with any players’ concerns. Players can get in touch with 50 Stars Casino customer support staff via e-mail, phone, fax, and live chat. The site advises players who wish to get in touch with the staff via telephone call to get their personal details ready beforehand, so as to expedite the process of the call.
The support set-up may, however, be faulted for privileging certain areas of the world over others. For example, the countries that have been assigned specific phone and fax numbers are in Western Europe, except for Canada, Australia, and South Africa. What about places like Russia and China? It is true that you should theoretically be able to reach the support staff by phone from anywhere, but customers in any countries outside the special list will all have to share the single phone number reserved for “other” locations.
Oddly, English seems to be the only language option available, even though other aspects of the site’s setup reveal that the owners are aiming their establishment at an international base. 50 Stars Casino might greatly improve its chances in the market by including a handful of other languages, such as Spanish, French, Russian, and German.
You would think, given the casino’s name and its allusion to the American flag, that US-based players would be welcome. Sadly, you would be wrong. According to most sources, this casino is among those no longer accepting players located in the United States.
Review published on: 23 September 2010
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