Carlos Casino is connected to Carlos Poker, but the relationship between them is not stated clearly (at least not on a page easily located by a casual visitor), and it is hard to say whether having an account on one site will influence your status on the other, and if so, how. Besides games, a chat feature is also available that allows players to interact with others online. Responsible Gaming forms one of the major guiding principles of the site. You can play either for fun or for real money.
Promotions and bonuses
The casino offers newcomers a welcome bonus equal to half the amount of their first deposit, with a maximum of €100. There is also a €50 monthly bonus. Information on other promo deals is difficult to locate on the site. Carlos Casino clearly needs to do more to develop and showcase its promos.
Casino's Games
This casino has an excellent assortment of games. The category of Table Games is well-stocked. It has the most popular varieties of games like blackjack, poker, roulette, and more, for people who are trying to duplicate the casino experience with classic games. You can also find many different kinds of video poker here. Slots fans will be especially pleased, since Carlos Casino offers both old-fashioned slots and much more complex, newfangled ones. The games in the Other category are good, if not all that exotic. As you may guess from the name, these are just miscellaneous games like keno and bingo that do not fit into any of the aforementioned categories.
Safety and security
The security on this website is rather typical of high-quality online casinos. Yes, there is the expected assertion that your data is protected by 128-bit encryption. Furthermore, specific information is given as to relevant legislation and the uses to which your collected data will be put. Information is even given about the security features of particular games.
Support
The policies for customer support are different from what one usually finds on other websites. For example, other sites say that their support staff is available 24/7, and that they will try to get back to you within a few days (unless, of course, no time is specified at all). Here, specific working hours are listed. Check the Support page for details. This might seem rather frustrating, especially the time zone for your particular area makes the office hours of the site staff inconvenient. However, Carlos Casino makes up for this by pushing their staff to reply faster. You are supposed to get a response within a few minutes after you send your query. You can reach them by email or online ticket/form. However, some customers do prefer live help to correspondence. In future, perhaps Carlos Casino will add live chat and telephone support options.
Language
The languages available are English and Peruvian (or rather, the version of Spanish used in Peru. For some strange reason, the site calls it Peruvian, which might confuse people into thinking that it is Quechua or some other indigenous language).
US Players
Players in the US are restricted from joining Carlos Casino.
Review published on: 17 May 2010
 Other popular casinos: Grand Online ::
Captain Cooks Casino ::
Sky Poker
|
Total score: 4.33 / 6.00
