Fortune Room is a general online gambling site, in the sense of attempting to offer a broad-spectrum, wide-ranging roster of games. There is no real specialization in one type of game. (Contrast Fortune Room and other similar sites with online casinos that specialize in slots, bingo, or poker.) As far as games go, you can choose from either the Instant Play version or the Download one.
Promotions and bonuses
Players looking to get a quick and easy welcome bonus might not know what to make of the promos offered at Fortune Room. You can get large bonuses worth a thousand euro, but the manner in which these bonuses are attained can be very confusing, even after you have read the Terms and Conditions page. (Ask about the bonuses if you do not understand the policy. This is also a good opportunity to test the customer service aspect of this site.) If you want to earn bonus points, it might help to play a lot of slots games, because more of the money you put into those games goes towards building your bonuses.
The download version of the software purports to be the “ultimate online casino experience,” but with only 150 games, this assertion seems rather exaggerated. There are plenty of other online casinos that offer twice that number of games, or more. Still, you might not need hundreds of games, if it turns out that this package already has your favorites. Do check out the previews to see if this is the case. You might come to the conclusion that 150 games are more than enough for your tastes. If you do not want to download any software, and do not mind a narrower selection of games, by all means, go with the Flash version of the games. This site offers slots, craps, blackjack, video poker, and roulette.
Safety and security
Fortune Room states that it uses high-quality encryption technology to protect data, and that its entire staff follow a strict confidentiality policy.
The support options on this site look quite good. If you want to ask your questions via email, there are addresses for you to send your letters to. If you prefer live chat or even phone calls, those are also on offer. Still, it must be said that the calls are not an option for everyone: toll-free international numbers are only available for 24 countries. If you are located outside these countries, your options are limited to emails and live chat. Still, this is quite a step up from the customer service you see on other sites, which focus on online forms, rather than on easily-accessible live service. There is also a link especially for the use of people who have lost their passwords. This allows customers a quick way to handle a common problem, while allowing the site staff to focus on more complex inquiries.
This is an English-language gambling site.
New players located in the US are not allowed in Fortune Room.
Review published on: 03 February 2010
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